Let's Meet
Hi, I'm Charlene, a Skilled Administrative Support Assistant
I started accepting part-time online jobs such as transcription, data entry, and tutorial jobs back in 2011. I had those jobs while having a full-time position in a company. I worked as a customer support associate, I became a teacher, and eventually ended up as a human resources professional focusing on recruitment and training. When the pandemic hit, I had to leave my job for my safety and the safety of my family.
It was during this time that I decided to become a freelancer. I offered my services to different clients and I landed several part-time virtual assistant/administrative support positions. I applied the administrative skills that I acquired as a human resources professional to help support my clients and their businesses. I gradually learned new skills such as social media management, content creation, customer support, and lead generation. I learned how to use WordPress and Elementor which I still use daily as part of my tasks for a current client. My Photoshop editing skills was enhanced massively since I use it almost every day whenever I create Facebook, Instagram, Twitter, and Linkedin posts for my clients.
I am continuously improving and adding more skills through experience and through self-study. I believe that we never stop learning because there is always something to improve and something new to learn.
What Can I Do For You?
Administrative Support
I help executives efficiently run their business by providing excellent clerical and administrative support such as, but not limited to, organizing appointments, managing emails, maintaining a contact list, assisting in the preparation of reports, etc.
Customer Support
I provide information to customers about different products and services. I also manage different customer issues, transactions, and requests.
Social Media Management
I manage the company's online presence by producing good content and ensuring social media visibility with the use of appropriate strategies.
Adding and Managing Products
I add and manage products to a website using WooCommerce. I make sure that the product description is complete and accurate, I also make sure that the photo used for the products are appropriate. Lastly, I make sure that the essential keywords are present in the product description.
Data & Research
I gather the the information needed to help maintain and improve the quality of data that the company has. Besides information gathering, I am also responsible for data management to ensure that all the information is updated and correct.
Photoshop Editor
Are you creating a social media content but your picture looks dull and flat? I can help you give depth and life to your picture by using Photoshop CC.
By the way, the background photo (the one with the laptop) at the top of this page is an original photo taken and edited by yours truly.
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Trusted by Companies and Entrepreneurs
Worldwide
Organized and Efficient
"Charlene did an impeccable job!"
David W.
Kaoba Capital SAS
Colombia
Artistic & Creative
"Awesome! I've checked them and they look great, thanks!"
Brittney F.
Upwork Client
USA
Flexible and Committed
"Charlene is doing a fantastic job."
Daniel B.
Client
UK
Resourceful & Innovative
"Can I ask how you came up with the hashtags? They look good."
Shelley M.